BollyGame FAQ – Frequently Asked Questions

Your complete guide to deposits, withdrawals, bonuses, and gaming on India’s premier mobile gaming platform

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💳 Deposits & Payments

What is the minimum deposit amount on BollyGame?

The minimum first deposit is ₹50, and the minimum for subsequent deposits is ₹100. This makes BollyGame accessible for players with different budgets.

How do I make a deposit on BollyGame?

Making a deposit is simple and secure:

Select your preferred deposit amount from the available options
Click on the designated deposit button in your account
Choose your payment method (UPI, Paytm, GPay, or Bank Transfer)
Complete the payment through your preferred payment app
Your account will be credited instantly in most cases

What payment methods does BollyGame accept?

BollyGame supports all major Indian payment methods:

UPI (Unified Payments Interface) – Most popular and instant
Paytm – Quick and reliable
Google Pay (GPay) – Secure mobile payments
Online Bank Transfer – Direct bank transfers
All major Indian banks are supported

My deposit is delayed. What should I do?

If your deposit doesn’t reflect within 24 hours, contact our 24/7 customer service with:

Screenshot of your successful payment confirmation
12-digit UTR number, UPI Reference Number, or UPI Transaction ID
Your BollyGame User ID

Note: Delays may occur due to bank network issues, but our support team resolves all issues quickly.

Are there any deposit bonuses available?

Yes! BollyGame offers attractive deposit bonuses:

150% bonus on ₹100 deposits (Get ₹251 total)
190% bonus on ₹200 deposits (Get ₹581 total)
240% bonus on ₹5000 deposits (Get ₹17,000 total)

💰 Withdrawals

How long do BollyGame withdrawals take?

BollyGame withdrawals typically take 1-2 business days to process, depending on your bank’s working hours. Most withdrawals are processed within 24 hours.

What are the withdrawal limits on BollyGame?

Our withdrawal limits are designed for player convenience:

Minimum withdrawal: ₹100
Maximum withdrawal: ₹50,000 per transaction
Daily withdrawal limit: 3 transactions per day
No monthly withdrawal limits

Why did my withdrawal fail?

Common reasons for withdrawal failures include:

Incorrect bank account information
Wrong IFSC code (must be uppercase letters and numbers, with 5th character as ‘0’)
Bank account already linked to another BollyGame account
Insufficient account balance

Solution: Double-check all bank details and ensure your IFSC code is correct. Contact support if issues persist.

How do I link my bank account for withdrawals?

For your first withdrawal, you must link your bank account:

Navigate to the withdrawal section
Link your mobile number and verify with OTP
Enter accurate bank account details
Provide correct IFSC code
Submit for verification

Important: Each bank account can only be linked to one BollyGame account for security purposes.

What is an IFSC code and where do I find it?

IFSC (Indian Financial System Code) is an 11-character code that identifies your bank branch. You can find your IFSC code:

On your bank passbook or checkbook
On your bank’s official website

Format: First 4 letters (bank code) + 0 + 6 digits (branch code)

🎁 Bonuses & Rewards

What welcome bonuses are available for new users?

BollyGame offers industry-leading welcome bonuses:

₹100 deposit: 150% bonus = ₹251 total
₹200 deposit: 190% bonus = ₹581 total
₹5000 deposit: 240% bonus = ₹17,000 total

New users also get ₹10 free chips for mobile number verification.

Day 1: ₹2
Day 2: ₹6
Day 3: ₹5
Day 4: ₹3
Day 5: ₹5
Day 6: ₹5
Day 7: ₹9 + Special extra rewards

Total weekly earning: ₹35+ in bonus rewards just for logging in!

What is GULLAK and how does it provide cashback?

GULLAK is BollyGame’s unique cashback system:

Complete daily tasks to earn bonus in your GULLAK
Receive 10% cashback on money lost in games
Example: ₹100 in GULLAK + ₹500 game loss = ₹50 instant cashback

This innovative system helps minimize losses and keeps you in the game longer.

What are the daily quest rewards?

Earn up to ₹600 daily through various quests:

Play Games: Complete 30 rounds in any game
Betting Quest: Bet more than 100 chips in games
Winning Quest: Win more than 100 chips
Social Quest: Invite 1 new friend

Withdrawal Requirement: All bonus requires 10X wagering before withdrawal.

How do Loss-Saving Cards work?

Loss-Saving Cards are special rewards that:

Return chips lost in a specific game round
Can be earned by collecting stars from completed quests
Return up to 100 chips per round
Provide insurance against unlucky streaks

👑 VIP Program

How does BollyGame’s VIP system work?

BollyGame’s VIP system is based on your total recharge amount. Higher VIP levels unlock:

Daily sign-in bonuses with increasing amounts per level
VIP upgrade bonuses when you reach new levels
Weekly salary (available Monday through Wednesday)
Monthly salary (available 1st through 10th of each month)
Higher bet rebates ranging from 4% to 180% based on VIP level

What are the VIP bet rebate percentages?

VIP bet rebates are calculated daily and issued at midnight:

VIP 0: 4% rebate
VIP 1-2: 10% rebate
VIP 3-4: 25% rebate
VIP 5-6: 40% rebate
VIP 7-8: 80% rebate
VIP 9-10: 140% rebate
VIP 11-12: 180% rebate

When are VIP salaries distributed?

Weekly Salary: Distributed every Monday, claimable until Wednesday
Monthly Salary: Available from 1st of each month, claimable until 10th
Upgrade Bonus: Instantly credited when you reach a new VIP level

👥 Refer & Earn

How much can I earn through the referral program?

BollyGame’s referral program offers substantial earning potential:

Earn up to ₹2100 by inviting 30 valid friends
₹65 for each friend who deposits ₹100
₹5 for every ₹200 your friends bet
Progressive rewards for multiple successful referrals

What makes a referral “valid”?

A valid referral requires your friend to:

Download the BollyGame app using your referral link
Register with a unique mobile number
Make their first deposit (minimum ₹100)
Place bets worth at least ₹200

Go to the “Refer & Earn” section in your account
Copy your unique referral link
Share via WhatsApp, SMS, social media, or direct messaging
Track your referrals and earnings in real-time

What are the referral task rewards?

Complete referral tasks for instant bonuses:

Task 1: Invite 1 friend = ₹20 bonus
Task 2: More referrals = ₹60 bonus
Task 3: Additional referrals = ₹120 bonus
Task 4: Maximum referrals = ₹200 bonus

⚙️ Account Management

How do I verify my mobile number?

Mobile verification is mandatory for security:

Enter your mobile number during registration
Receive OTP (One-Time Password) via SMS
Enter the OTP to verify your number
Receive ₹10 free chips upon successful verification

Troubleshooting OTP issues: Switch networks, move to a different location, or wait and try again if OTP doesn’t arrive.

Can I change my linked bank account?

Yes, but you’ll need to contact customer service with:

Your current bank account details
New bank account information you want to link
Identity verification documents
Reason for the change

Security Note: Each bank account can only be linked to one BollyGame account to prevent fraud.

How do I update my profile information?

Most profile information can be updated in your account settings:

Username: Contact customer service to change
Mobile Number: Requires verification process
Bank Details: Contact customer service with proper documentation
Password: Can be changed in account settings

What should I do if I forget my password?

Click “Forgot Password” on the login screen
Enter your registered mobile number
Receive reset OTP via SMS
Create a new secure password
Log in with your new credentials

🎮 Games & Betting

What games are available on BollyGame?

BollyGame offers diverse gaming options:

Crash Games – Popular Aviator-style games with multipliers
Card Games – Traditional and modern card game variants
Lottery Games – Number-based lottery draws
Slot Games – Spinning reel games with various themes
Live Games – Real-time games with live dealers

What are the minimum and maximum bet amounts?

Betting limits vary by game type:

Minimum bet: Usually ₹1-10 depending on the game
Maximum bet: Varies from ₹1000 to ₹10,000 per game
Daily betting limits: Set based on your VIP level
Responsible gaming limits can be set in account settings

How do game multipliers work in Crash games?

Crash games feature real-time multipliers:

Starting Point: Multiplier begins at 1.0x
Growth: Multiplier increases continuously (1.5x, 2x, 5x, 10x+)
Cash Out: Players must cash out before the crash
Risk vs Reward: Higher multipliers = higher risk but bigger rewards

What is the Lucky Wheel feature?

The Lucky Wheel is a daily bonus feature offering:

Free spins available multiple times per day
Prizes ranging from ₹5 to ₹188
Special rewards including high-value motorcycle prizes
VIP bonuses for higher-level players

📞 Customer Support

How can I contact BollyGame customer support?

BollyGame provides 24/7 customer support through:

Live Chat: Available in-app and on website
WhatsApp: Quick response for urgent issues
Email Support: For detailed inquiries
Phone Support: Available during business hours

What information should I provide when contacting support?

Always include:

Your BollyGame User ID (Game ID)
Detailed description of the issue
Screenshots if applicable
Transaction IDs for payment-related issues
Your registered mobile number

How quickly does customer support respond?

Live Chat: Instant to 5 minutes response time
WhatsApp: Within 30 minutes during business hours
Email: 2-6 hours for comprehensive responses
Complex Issues: May take 24-48 hours for complete resolution

What issues can customer support help with?

Our support team assists with:

Payment issues (deposits/withdrawals)
Account verification problems
Bonus and promotion queries
Technical issues with games or app
Account security concerns
General gaming questions

🛡️ Security & Responsible Gaming

Is BollyGame safe and secure?

BollyGame prioritizes player security with:

SSL encryption for all transactions
Secure payment gateways for deposits/withdrawals
Anti-fraud systems to detect suspicious activity
Regular security audits of all systems
Responsible gaming tools to promote healthy gaming

What responsible gaming features are available?

Deposit limits: Set daily/weekly/monthly deposit limits
Time limits: Set gaming session time restrictions
Self-exclusion: Temporary or permanent account suspension
Reality checks: Regular reminders about gaming time
Support resources: Links to gaming addiction help organizations

How does BollyGame prevent underage gaming?

Age verification required during registration
Document verification for account activation
Strict monitoring of suspicious accounts
Zero tolerance for underage gaming violations

💡 Pro Tips for BollyGame Success

Maximize Your Bonuses

Daily Login: Never miss daily sign-in rewards
Complete Quests: Finish all daily tasks for maximum rewards
Strategic Deposits: Time deposits to maximize welcome bonuses
VIP Growth: Steadily increase deposits to unlock higher VIP levels

Smart Gaming Strategies

Bankroll Management: Never bet more than you can afford to lose
Game Selection: Start with games you understand well
Bonus Utilization: Use bonuses to extend your gaming sessions
Cash Out Strategy: Set profit targets and stick to them

Referral Success Tips

Target Active Gamers: Invite friends who enjoy mobile gaming
Explain Benefits: Show friends the welcome bonuses and features
Stay Engaged: Help referred friends understand the platform
Track Progress: Monitor your referral earnings regularly

Last Updated: May 2025

Need more help? Contact our 24/7 customer support team through the BollyGame app or website. Our friendly support agents are always ready to assist you with any questions or concerns.

Download BollyGame today and start your journey with India’s most rewarding mobile gaming platform!